Shipping Policy

Thank you for visiting and shopping at Dapoerea !. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 


Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

 

Shipment method Estimated delivery time Shipment cost
FedEx Standard 3-5 business days Free
FedEx Two Days 2 business days $12.95
FedEx Overnight * 1-2 business days $19.95

 

* Overnight delivery is only available for orders with delivery addresses within continental Indonesia.

 

 

Delivery delays can occasionally occur.

 


Shipment to P.O. boxes or APO/FPO addresses

 

Dapoerea ships to addresses within Indonesia and APO/FPO/DPO addresses.

 


Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes

 

Dapoerea is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Dapoerea is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We currently do not ship outside Indonesia

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.